He who laughs—lasts.
PROGRAMS
If you're looking for a keynote or a training presentation that's not just going to entertain your people but will inspire them to actually use ideas that really work, then take a look at the programs on this page. Frank Turek has personally designed and delivered these programs to thousands of people, and can customize them or develop something completely different for you. (Click on PROGRAM DETAILS to see a sample outline.)
Why Can't You Be Normal Just Like Me?
An eye-opening, laugh-out-loud excursion into personality styles that will help your people master what's most important to their success-- getting along with and influencing other people. Great for leaders, sales and service people, teammates, and all those who wonder why others don't see things their way!
ObjectivE
According to a study by Harvard University (and verified by common sense), 85% of your success is determined by how well you can get along with and influence other people. Why Can't You Be Normal Just Like Me? will help participants better understand themselves and others, and give them practical insights into how to motivate and work with different personalities.
Discussion
It's been said that the person who is good with a hammer tends to see every problem as a nail. While many people may function that way, those of us who want to be effective must realize that each one of our prospects, employees, peers, and customers has a unique set of personality traits. In other words, they're not all "nails" - they don't all see things exactly the same way or respond to others exactly the same way. As a result, no one management, sales or communication style will work with all of them. Different people must be treated differently.
Why Can't You Be Normal Just Like Me? helps people apply this truth by introducing some very practical interpersonal strategies. This program will help everyone work better together.
Each participant will complete a D-I-S-C personality profile (optional) and get valuable answers to questions like the following:
- Why do I like some people but am irritated by others?
- Why can I easily work with and manage some people but not others?
- Why am I naturally good at some things but must really work to get good at others?
- Why can't the other people I work with be normal just like me?
- What really is a "personality conflict?"
- How can I better communicate with and influence the people in my life?
- What specific leadership, sales and team strategies should I be utilizing with the various personalities I must influence everyday?
Method
A 60-90 minute keynote; or an equally fun and practical but much more indepth 4-hour session. A detailed personality profile is available for each participant (profile is taken online prior to the session).
Note: This outline worked well with other clients. Your program will be designed with your unique situation in mind.
Launching & Leading a High-Performance Team
Want to equip and inspire your leaders and team in 90 minutes? This is the program you want. It's leadership and teambuilding on steriods! Launching & Leading a High Performance Team is the most practical, visual, and memorable lesson on leading and improving a team you'll find anywhere.
Objective
Show participants a vision of what a true high performance team is like and then provide them with real-world tactics to develop those characteristics on their own team.
Discussion
Are you part of a group or a team? There's a lot of talk about "teamwork" in the workplace today, but there's usually very little talk about what a "team" really is, how one is formed, and what it takes to keep one driving in the right direction. Find out how your team measures up to one on an aircraft carrier.
You'll answer the following questions:
- What are the three fundamentals of leadership?
- What are the characteristics of a high performance Team?
- How can you develop those characteristics on your team?
- The secret to team cohesiveness!
- Twenty questions team members should ask one another.
- The fundamentals of motivation.
Method
A dynamic 90 minute keynote that will impact and inspire your leaders and your team. Or a more in-depth and interactive half to full day session that includes high-impact video, team evaluations and discussions around specific team-building tactics and questions.
Note: This outline worked well with other clients. Your program will be designed with your unique situation in mind.
Breakaway Leadership: Mastering the Fundamentals of Influence and Inspiration
Breakaway from the mountains of material written about leadership to discover the three core fundamentals every leader must master to be effective. Once you understand that there are only three fundamental reasons why people choose to follow (or not follow) you, your leadership efforts will become much clearer and more successful. Breakaway Leadership will reveal those fundamentals and help you practice the skills and tactics that support them.
Objective
Upon completion of this program, leaders will be better able to set clear Direction, earn the Trust of their people, and instill a Desire in them to work toward their goals.
DISCUSSION
- What is Leadership?
- The difference between leadership and management
- The Fundamentals of Leadership (The fundamental few things you need to do to be an effective leader)
Breakaway DIRECTION skills that will be instilled include:
- Goal-Setting
- How to Guarantee Good Decision-Making
- Asking Power Questions
- How to Get Your People to Embrace Change
- Transforming your Group into a High Performance Team
Breakaway TRUST skills that will be instilled include:
- Mastering the Most Important People Skill: Listening
- Leading By Example: The Importance of Integrity
- Discipline that Makes People Better in Three Simple Steps
- How to Communicate Up, Down and Across
Breakaway DESIRE skills that will be instilled include:
- How to "Read" Other People
- Leading the Way the Follower is Wired to Follow
- How to Make an Unpopular Decision Work
- Instilling a "Can-Do" Attitude
Commitment
- Your Personal Leadership Action Plan
Method
Interactive one and half to two days including group activities (includes Why Can't You Be Normal Just Like Me? for leaders and managers).
Note: This outline worked well with other clients. Your program will be designed with your unique situation in mind.
Breakaway Sales: Real-World Tactics for the Rep on the Street
Frank has been developing sales teams since 1994. In fact, he's designed and led entire sales schools for companies such as The Hartford and CNA Insurance. If you're tired of platitudes and want real-world tactics on how to get to the real decision-makers and ultimately close the deal, then Breakaway Sales is the program you're looking for.
Objective
Have each participant decide what are the three most important things he/she needs to do to achieve current sales goals and then commit to doing them.
Discussion
One definition of insanity is expecting different results from the same actions. If your sales people aren't achieving your sales goals, they must begin to do something differently (like using new tactics to establish better relationships). Since relationships are the key to higher sales, Breakaway Sales is all about how to establish and nurture long-term relationships with people who have the power to buy what you're selling.
Topics
How to Build and Nurture Valuable Sales Relationships
- Why are you valuable? Determining your unique selling proposition
- Getting the appointment: phone tactics that really work
- How to start the meeting right every time
- How to find out the prospect's needs with one question
- Fact finding power questions
- The Secrets to Persuasive Presentations
- Selling the Way the Prospect is Wired to Buy
- Overcoming Stalls and Objections
- Tactful closing strategies
- How to ask for and get referrals
Method
Interactive one and half to two days (with role plays).
Note: This outline worked well with other clients. Your program will be designed with your unique situation in mind.
The Great Game of Negotiation
You'll never make or lose more money per minute than the time you are negotiating. There are several classic negotiating tactics that may trip you up. If you're not aware of them, you may be taken for thousands of dollars. This is the program that will show you how to counter those negotiation traps and give you some tactics of your own to arrive at a win-win deal.
Objective
Upon completion of this program, you will be better able to plan your own negotiation strategies, deal effectively with counter-strategies, and close more business with a Win-Win outcome.
Discussion
Since you will never make (or lose) more money per minute than the time you are negotiating, you must learn how to play the game!
Topics
- The Fundamentals of Negotiating
- Earning the Right to Negotiate
- How to Recognize and Counter Classic Negotiation Strategies, including:
- Higher Authority
- Good Guy--Bad Guy
- Smart--Dumb
- Puppy Dog
- Nibbling
- Walk Away
- Flinching and the Vise
- Trade-Off
- Withdrawal Offer
- Funny Money
- Easy Acceptance
- Red Herring
- Reluctant Buyer
- Splitting the Difference
- Deadline
- Bracketing
- When Not to "Play the Game"
- How to Adapt for Personalities
- The Best Way to Close
- Arriving at a Win-Win
Method
Interactive workshop, negotiation role plays, six to eight hours.
Note: This outline worked well with other clients. Your program will be designed with your unique situation in mind.
How To Get More Done In Less Time
Why are some people more productive than you? They don't have more time-- everyone has the same 24 hours in a day, so the secret to "time management" is really "self management." This program will give you practical and proven ideas that will help you manage yourself and others so you can get more done in less time.
Objective
Practical techniques to help everyone get more done in less time!
Topics
How to Get More Done in Less Time will answer the following questions (among others):
- Why can some people get more done than I can in the same amount of time?
- What are they doing that I'm not?
- How can I overcome procrastination?
- How can I prioritize multiple projects?
- What can I do to get rid of clutter and get control of paper?
- How can I minimize interruptions and prevent getting dumped on?
- How can I prevent and defuse crises more effectively?
- How can I make meetings actually productive?
Method
A dynamic, interactive half day session. In addition to providing practical "how-to" self management knowledge, the session can be designed around the particular problems your office may be having and then offer specific strategies to solve them.
Note: This outline worked well with other clients. Your program will be designed with your unique situation in mind.
Presentation Power: How to Prepare and Perform a Persuasive Presentation
You can have the best solution in the world for your client, customer, or decision-maker. But If you can't present it persuasively, you'll never close the deal. This program will show you the fundamentals of creating and delivering a persuasive presentation, and will help you craft a presentation that you're working on right now.
Objective
Have each participant learn the fundamentals of a persuasive presentation and then apply them in a real-world presentation.
Discussion
Upon completion of this program, participants will be better able to:
- Develop a Persuasive Presentation Strategy and Backup Plan
- Generate and Keep Interest Throughout their Presentation
- Adapt for Personalities and Contingencies
- Overcome Fear and Nervousness
- Confidently Ask for the Desired Response
- Skillfully Negotiate Counter-offers
Method
Interactive workshop. Two half days: Day #1 will be instructional; ; Day #2 will include video-taping of individual presentations and group feedback.
Note: This outline worked well with other clients. Your program will be designed with your unique situation in mind.
How To Turn Your Stresses Into Strengths
In an international survey of managers, 41% said their working environments were extremely stressful on a daily basis; 61% said their personal relationships are suffering, and 94% do not believe the situation will improve. This program will show you how to improve your situation, not just professionally, but personally as well.
Objective
This program addresses the causes of stress rather than offer "stress management techniques." Why? Because it's better to cure the cause (i.e. lack of direction and control) then try to alleviate the symptom (stress). During the program, you will be asked to privately consider questions that will cause you to be introspective about your job and your life; about who you are, where you've been and where you're going. Your resulting life action plan will significantly reduce stress in your life and put you on the path to personal fulfillment.
Discussion
In this course you will:
- Define stress and assess its presence in your life right now.
- Discover the three things you must do to turn your stresses into strengths.
- Review anchors of wisdom in each of those three areas.
- Address the five key questions in life.
- Be given tools that will help you evaluate your life and create your own life action plan to prevent and minimize stress in your life.
Method
A half to full day interactive workshop that includes reflective activities and the crafting of a life action plan.
Note: This outline worked well with other clients. Your program will be designed with your unique situation in mind.
Sensational Service that Creates Customer Loyalty
Happy customers, on average, tell 4 or 5 people of their experience, but unhappy customers go out of their way to tell 9 or 10 people why they hate you and your company. If you don't prevent and fix customer service problems, your reputation (and revenue) will be heading toward zero. This program will show your people how to create customer experiences that don't just lead to satisfaction but to loyalty.
Objective
To help participants embrace the importance of every customer and impart practical ways of earning customer loyalty (i.e. beyond customer "satisfaction.")
Discussion
Part I: Where We Are
- Sensational Service: What's In It For Me?
- What is Sensational Customer Service?
- Ten Truths about Customers & Customer Service
- Who are Our Customers?
- How do We Measure Up? Are We Easy to do Business With?
Part II: Where We're Going
- What are Our Customer Service Objectives?
- What do We Need to do to Achieve them?
- The Expectations Test
Part III: How We Can Get There
- Building and Nurturing Strong Customer Relationships & Loyalty
- Why Can't My Customers Be Normal Just Like Me?
- The "Grandma" Test
- Being Professional on the Phone
- How to Handle the Angry Customer
- Call to Action and Success
In addition to providing practical "how-to" service knowledge, the session will help identify the particular service problems your team may be having and then offer specific strategies to solve them.
Method
Interactive, mind-expanding half- to one-day (with role plays).
Note: This outline worked well with other clients. Your program will be designed with your unique situation in mind.
Follow Frank Turek on: